Terms and Conditions

This page sums up the main rules of the Mro Casino Terms and Conditions in plain words. The full agreement on our own site always applies, and we may update it from time to time, so check it again before you play.

Who can play

You need to be at least 18. It is your job to check that online gambling is allowed where you live. Our staff, partners and their close relatives cannot hold accounts, and nobody may play for someone else.

Your account

Each player gets one account for life. Give us true details when you register and keep your username and password to yourself, because play on your login counts as yours. If we find a second account, winnings on it are void and we can close the accounts involved. You can ask our management team to close your account by e-mail at any time. A closed account stays closed for at least 72 hours before we look at a request to reopen it.

Money in and out

Deposit only your own money from legal sources. Deposits cannot be reversed through a chargeback. Every deposit has to be played through once before a payout. Payouts go back to the account the deposit came from, and card deposits are paid out by another method. The weekly payout ceiling is $4,000 or €4,000, with anything above it sent in weekly parts in line with your VIP status. You get one instant payout per day. To fight money laundering we can charge a fee of no more than 10% of a transaction. Because of how cryptocurrency works we cannot set deposit limits, but we can help you take a break.

Bonuses

Each offer has its own wagering, game list and cashout ceiling, and those offer rules come before the general bonus rules. As a rule you hold one promotion at a time, codes work once, and the maximum bet with a bonus is $10 or €10 unless the offer says something else. Using the Buy Feature with an active bonus is not allowed. Bonus money cannot be withdrawn as such, and the bonus amount is taken off when you cash out. We can change or end a promotion at any time.

Fair play

Collusion, syndicates, bots and the use of software faults are banned. If we suspect fraud we can suspend the account while we look into it, hold back funds and tell payment partners or the authorities.

Games and results

Game results come from our game server and its random number generator. If a game or the server fails, wagers and winnings affected by the fault are void. We can change or remove games. Our decision on any dispute about a wager or a win is final.

Complaints

Send a complaint to our support team by e-mail or live chat, and we will do our best to sort it out.